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Production Services - Offer
Ongoing Improvements To Users
After formal acceptance of the software, the RRLE software enters
a 90 day warranty period. The customer may contact NDI during standard
business hours and request support for software issues without an
annual maintenance contract.
After the warranty period NDI provides support for any software
issues a customer may encounter M-F (except holidays) 8:30AM to
5:30 PM ET only with a standard annual support contract. Additional
support hours and days are available via custom agreement.
Customers with an in-force annual support contract will be notified
of new releases, maintenance repairs, and new enhancements. They
may request NDI to upgrade their system for any and all new releases.
Post-production implantation consulting and education services are
available to meet customer needs. Standard service rates apply.Third
Party Hardware Maintenance.
Customers may purchase hardware repair contracts for third party
handheld computers and printers. In all cases, the customer should
follow standard RMA procedures directly with the vendor.
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